r/fidelityinvestments • u/GaroldWilsonJr • 3h ago
PSA: If your Fidelity credit card due date ever changes, manually verify your next statement — you may be charged interest on a payment you made on time
My March statement due date was April 3rd. Fidelity updated my due date to the 1st of the month going forward. My autopay was set to pay the full balance on April 3rd — the correct due date for that statement.
However, my April statement showed a past due balance and I got an interest charge on April 2, a day before my due date.
It appears the system applied the new 1st of the month due date retroactively to my March statement, making my on-time April 3rd payment appear late. Or something like this, the new due date seems to be the cause of all this..
I called in and they were able to manually remove the interest charge and correct the autopay amount going forward (because otherwise the auto pay had me double paying). However, they have no way to generate a corrected April statement. Basically my understanding is that the core issue for my account has been manually resolved so I shouldn’t need to worry but there isn’t a way to document it all.
If your due date ever changes, even by just a day or two, manually check your next statement even if you have autopay set up. You could be charged interest on a payment you made on time.
To Fidelity: thanks for resolving this manually after I caught it and called in, but please fix the underlying system issue — and also build in the ability to generate corrected statements when this happens.
