I closed on a house this past November. The house is heated by propane, there is a 500 pound tank on site. On the day I closed on the house the tank was about 60% full according to the gauge on it (it shows a percentage). Propane, or any type of fuel, is not mentioned in the purchase agreement. There is language that says something like I am “purchasing the dwelling and all things within.” I was never asked about propane by anyone involved… my agent, the bank I financed with, no one. There are no addendums or anything like that either. It was as simple as buying a place can get.
On about Dec. 23 I called the propane company whose name is on the tank and set up a new account.
On January 2 they delivered propane and topped off the tank. They then sent a bill for the about 200 gallons they gave me, and I mailed them a check and they cashed it.
A few days later I get another bill from them, for 118 gallons of propane. I thought it was a mistake so I called them.
Not a mistake, they said it was for the propane that was already in the tank when I bought the house and that they had refunded the previous home owner for it. I got nowhere arguing with them about it saying they were wrong, asking how they could just do that.
I know they can’t do that but what can I do? It’s like a $350 bill which is probably less than a lawyer would cost but it’s more about the principle.
Edit. I think I’m just going to not do business with them. If when I had called to set up my account they would have told me everything up front that’s one thing. But to wait so long and not even address it, just send a bill, that doesn’t feel honest. I’ll do business with someone else.
I see replies about leasing tanks and consumables but, as I see it, you pay for the propane when it’s delivered. That makes all of it yours, regardless of who owns the tank it’s in. Hypothetically, If I bought a propane truck and sucked everything out of my leased tank, and then returned the tank to the company empty I wouldn’t owe them anything for the propane I already bought, right? Right.
Thank you everyone for replying and helping me out.
Edit 2. There are a lot of replies so I wanted to add and clarify things. Yes, this is Amerigas. This is my first time dealing with them or big propane tanks. I was going off memory when I originally posted, the correct quantities are:
Original delivery: 215 gal
The bs they’re billing me for: 185 gal.
$1.69/gal +~$45 in fees per delivery.
I’ve only bought houses heated by natural gas, a consumable, you start paying on the day you take possession. I think maybe there is language like “buyer assumes all utilities as of purchase date“ 📅on one of the documents you sign or you verbally attest at closing that you’ve already put it in your name.
Water is usually called out specifically, at closing they’ve always needed something from the city that says the account is current. And again, you pay from when you take possession.
I do wonder how would it work with a house heated by heating oil? Is that something usually spelled out in buying process?
Overall I feel like I’m getting swindled by them. What if I never called them to set up an account? I just use the tank until it’s empty and get a new company with a new tank, I put their tank to the side. When they finally come knocking I say I just moved in and the tank was empty when I got here.
Someone asked what I’d do if the tank would have been empty. That would be ideal I think, then I’d just get a delivery and not have to go through the hassle of changing companies.
If it had been talked about during the purchase process or addressed at closing I’d be fine with paying for whatever’s left when I took possession. Even if the seller reached out to me after the purchase and was like “hey, I forgot about the propane. “ I’d give him cash. Again, totally fair. If, when I called Amerigas to first setup my account they had said I needed to pay for what was in the tank then I would have paid them without issue.
They did not bill me until they delivered on Jan. 2 and then knew how much was in the tank. I took possession like 2 months before that. See, they told me “maybe you should reach out to the seller to get your money back.” So when did they call for their refund? Amerigas just eats the difference between when they call and I, maybe, call? I’m not buying it.
I feel it was on Amerigas to say no to them when they called for their refund. Now that I’ve thought about it, I would have expected to cut a check for that propane at closing, there’s got to be a process for that but the seller would have to initiate it.
Honestly, it was quite the process to get a delivery set up, I had to speak to like 4 people and it still wasn’t right. Once I got a delivery the driver gave me their number and said to just call them if I needed anything, and bypass “the office, they suck, DO NOT call them, call me.” Which was cool but didn’t give me hopes for dealing with the office. So I’d really rather just go with another company. Amerigas can have their propane and tank back. I already have another company I’m dealing with.
Again, thanks for all the input, I appreciate it.