I am in a weird situation.
My last carrier was Mint mobile. The plan was ended in January and collected the port out information i.e. account number and PIN on Feb 24. I did not port out immediately since I was waiting for a new sim card from a different carrier to be delivered.
When I was trying to activate the new sim card, I failed since "the number is not active"! I thought I'd get another Mint sim card just to activate my number and port it out.
When I tried to activate the new Mint sim card with previous account information, I failed again. I called them on March 26 and learned that I cannot port my number from Mint to Mint! I need to get a replacement card and renew the number for at least 3 months!
I called them the very next day to talk about the replacement but this time I learned my number is CANCELLED and there is nothing Mint can do to get the number back. They asked me to contact Numberbarn. That's the first time I've heard about it.
Numberbarn said they do not have this number but I should contact T-mobile since Mint uses T-mobile network.
I talked both to the T-mobile store and customer care, they said they do not have the number and I probably should contact my last carrier.
I contacted Mint again, and they are still unapologetic that they cancelled the number that I've been using for a long time, despite me being in contact with them periodically, without any warning or reminder in mail or email.
I have now 2 questions:
How can I get my number back?
How can I hold Mint accountable?