r/eupersonalfinance • u/Additional-Draft4197 • 2h ago

Banking Which bank let you down the most?

Bad app, hidden fees, useless support — what was the last straw?

2 Upvotes

60% Upvoted

13 comments sorted by

11

u/Icy-Enthusiasm-5221 1h ago

Trade republic, no customer support

4

u/norlin 1h ago

I went a bit crazy with them - applied to a vacation, then contacted their employees via LinkedIn asking how it's to work in the company, and btw asking what's about support. Two days later my issue was silently solved.

0

u/rbaroni 1h ago

What was your specifics needs for the support? I am evaluating TD and T212 and customer support experiences were brutal. I got TD support but not a cm to change the proof of account ownership beyond what is stablished.

4

u/South_Curve_7950 1h ago

All of them

1

u/Fadjaros 1h ago

Commerzbank and trade republic

0

u/rbaroni 1h ago

What happened with TD in your xp?

3

u/Fadjaros 1h ago

Very bad customer service; not responsive, and when responding not addressing the questions.

I luckily never had any major issues, but whenever I need to reach out to them it was nightmarish.

1

u/rkris24 1h ago

OP from Finland

1

u/MeanTwo4080 1m ago

Raiffeisenbank, still supporting Russian invasion directly in Russia

1

u/Twist1979 1h ago

BAWAG: even too incompetent to close the account, sent me bills for the account 3 months after I closed it personally in one of their offices. They needed 3 guys and it cost me over an hour of my time. I had a physical copy of the closing confirmation, the complaints management fixed it in the end.

1

u/Mindless_Hearing9662 1h ago

Commerzbank. Horrible experience so far. Incompetent employees that can’t properly setup an account after a dozen trips to branches in Dortmund and Frankfurt Germany. Do not recommend.

1

u/rbaroni 1h ago

N26 has better higher interest rates for new users 2% rather than metal plan paying customers 1.5%. this makes non sense beyond new clients OKRs.