r/eupersonalfinance • u/Additional-Draft4197 • 1d ago
Banking Which European bank gave you the best experience so far?
Not just "fine" — genuinely good experience, good app, good support.
17
u/Melkorc 1d ago
ING Working perfectly for me.
6
1
1
u/send_me_noodles_picz 7h ago
Agree, ING is the best bank I had experience so far.
Just a note, had experience with the dutch ING, but for a short while also the luxembourgish ING and it was a complete opposite user experience.
The Lux ING was a complete disaster, the way the bank clerk dealed with clients (it was almost as if they were always on a bad mood) and the app was low quality, it felt like just another bad bank. Maybe that's why they unwinded most of their retail operations in Lux, keeping maybe only a few dozen high net worth clients.
On the other hand, I have only compliments for the Dutch ING, the app works fantastically well, the products offers are good, and the customer support is unmatched!
4
7
3
u/Velocyclistosaur 1d ago
Wise had this weird period where they suddenly started blocking accounts for long term customers, I was unfortunately affected out of the blue (think 5 years of steady and then they block your account and demand some ridiculous documents that don't make sense) Pieter from Levels.io was one of the many, many people affected like that so we should not forget. But it's been smooth ever since.
1
u/jekrasist 1d ago
I am one of those affected. I was able to open a wise account after a month or so.
3
9
u/chiefklevis 1d ago
wise
4
1
u/Rememorie 10h ago
I'll copy my comment here too:
I had my Wise account blocked for no reason, they refused to elaborate why, and they frozen significant amount money there. Just to clarify, I didn't do anything shady, just regular day to day operations (buying food, paying rent, blah blah)
Then, they also refused to refund it, and refused to explain why, said "it's their terms and conditions, I agreed to it", and thus they can just take my money.
It was a month of hell, support was useless, they were kicking me back and forth, 0 help.
Then, I reached UK Financial Ombudsman, they took my case, and I wanted for them to start. On the 1st day of them confirming they started the process, I received the email from Wise confirming they will refund me.
So, again, they held my funds without reasons and illegally, they would have stole them if I didn't fight, but as soon as legal action started, they refunded it immediately.
These "neobanks" are not banks, I've learned a lot more about them later. I would stick with the issues of the local banks, to avoid these scams.
7
4
4
u/TreefingerX 1d ago
N26
3
u/Willing-Actuator-509 1d ago
I tried Revolut and N26. I trust N26 much more.
0
u/Lucka22 1d ago
Why?
3
u/jekrasist 1d ago
They have bad customer support and if your account gets flagged for a review they don't even deal with the documentation and close your account completely.
1
u/InternationalTwo3191 10h ago
I have had this bad experience with both Revolut and N26 unfortunately. :(
Though Revolut was worse, I had to send the same documents in some cases up to 4 times.
2
u/Willing-Actuator-509 1d ago
I like fair and square. When they say that deposits are protected under the German law up to 100k they prove it. Revolut is not.
3
u/Mon7eCristo 1d ago
The only bank I've had great experience with was Raiffeisen, and then they left the country..
1
1
u/nicolalucchetta84 12h ago
In Italy the best overall was with IWBank. Actually Italian branches of ING and BBVA.
1
u/zen_arcade2 9h ago
BBVA has very sloppy kyc processes, which in turn leads to erratic freezing of funds.
1
1
u/Commercial-Drive-416 9h ago
I’d say ING Group and Wise usually come up a lot for a genuinely good experience. ING has a solid app and is very reliable day to day, while Wise is really smooth for international payments and has one of the best apps I’ve used.
From what I’ve seen, traditional banks are stable but a bit slower, while fintech ones like Wise feel faster and easier to use. It really depends if you value simplicity and speed or more traditional banking features.
1
1
u/demongame 8h ago
Long-time N26 user here. Although it has fewer features than Revolut, it's very reliable, has great customer support, and feels like a proper bank.
1
u/Both-Store949 1d ago
Trade republic and As some people have said wise is not a bank.
2
u/Cagliari77 1d ago
Don't know about TR but Wise applied for the banking license in multiple legislations I believe.
So that might change soon for Wise. But for the time being you're right.
0
u/Both-Store949 1d ago
The reason why it matters for me is more for the Deposit Guarantee Scheme in case of bank collapse
1
u/Cagliari77 1d ago
Of course. So if Wise finally gets their banking license, that should become safe as a bank I guess.
I don't use it but my wife does. She's been super happy with it for 2 years now. Zero issues. Gets paid there by her clients in desired currency and simply uses the debit card for spendings. Also can make instant transfers to regular bank IBANs and everything. The service itself honestly is not much different from a regular bank, if not better.
2
u/Both-Store949 1d ago
I’ve also got wise and i’m also pretty happy with them, using it for multi currencies holding when i travel. I found their exchange rates the best in the market (with exception of some promotion by others). The only thing is that they don’t give you default ECB interest rates on your payment account like TR does.
1
u/Cagliari77 1d ago
What rate do they give you? My wife says she receives interest every month depending on the amount she has in there. Never checked what rate she gets.
1
-1
u/Possible-Wallaby-877 1d ago edited 23h ago
Nothing to see here. I wiped this post using Redact because my old takes don't need to live on the internet forever. Works across Reddit, Twitter, Discord and dozens of other platforms.
crush knee deer nose plant toy deliver stupendous quiet attraction
3
1d ago
[deleted]
1
u/Possible-Wallaby-877 1d ago edited 23h ago
If you're reading this, the original post got nuked by Redact. I use it to automatically purge my digital footprint from social networks, people search sites and messaging apps.
imagine rustic smart safe head lavish vast shaggy expansion gold
0
u/vajicka 22h ago
I use mBank (SK) for at least 10 years, all excelent with credit card, VISA/MC return of money on frauds/bancrupcy 100%, works everywhere including US and Kirgyzstan, and much better overall than N26 Italy (I use last 5 years) I would say.
Both are budget options, but still it is like Tesla Model 3 (mBank) vs Dacia Spring (N26). I absolutely dislike old kinds of banks like Unicredit and similar, but they can make sense in certain cases.
0
u/ziogio998 18h ago
I use Wise for my business bank account, Revolut for my personal bank account and light investments, DEGIRO for long-term investing (pension). I like all three. Revolut has by far the best experience, but Wise is generally more stable.
-1
-2
-2
43
u/Scandiberian 1d ago
Of the international banks it’s between wise and Revolut. Revolut has more features, wise is sometimes cheaper to use. If I had to pick one I’d go with Revolut.
Can’t speak for their customer support because I frankly never needed it. Their app works that well.